Help desk at the gate.

Stuck logging a visitor, a parcel or a booking? Find your topic on the key board, or sign the logbook and we'll reply by email.

Tudiso Gate support · run by Jack Murray

Key board: quick help

Visitors & parcelsLog, edit and mark as arrived Maintenance reportsPhotos, sharing with your manager Room bookingsSlots and reminders Common chargesTrack what's due and what's paid Moving phonesBackups and a new device Emergency contactsAdd and call quickly

Sign the help logbook ENTRY Nº TG-HELP

Prefer email? Write to jack.murray80@gmail.com.

RECEIVED

Thank you, neighbour!

Your note has been signed in. We usually reply within 2 business days.

This page has no server behind it. To be sure your message reaches us, you can also send it by email: jack.murray80@gmail.com.

Frequently asked

How do I log a visitor or a parcel?

From the dashboard, tap "Visitor" or "Parcel", fill in the details and save. The entry appears in your status list. When the guest arrives or you collect the parcel, open the entry and mark it done.

Does a maintenance report automatically reach my building manager?

No. The report is saved on your phone. To send it, open the report and tap Share to send it by email or a messaging app to your manager or concierge.

Is a room booking in the App an official reservation?

It's your personal record, with an optional reminder. Please confirm the booking through your building's official booking process.

Can I pay common charges in the App?

No. Tudiso Gate tracks amounts and due dates, and you mark charges as paid yourself. Payments are made through your bank or your building's payment method.

I'm getting a new phone. Will my entries move across?

Entries are stored on your device. They move across only if your iCloud or Google device backup includes app data and you restore from that backup. We can't recover data for you.

How do emergency contacts work?

Add names and numbers under Emergency. Tapping one opens your phone's dialer. Nothing is called automatically.

How do I delete my data?

Delete individual entries in the App, or uninstall it to remove all local data. Our Privacy Policy has more detail.